How does scoring in my questionnaire work? Jan 24, 2025 0 51 You can now add scoring to your questionnaire, see how it works in the video below:... Read more
How do I personalise my email send to patients? Jan 24, 2025 0 66 In this video we show how you can customise the communication send to the patient:... Customise Read more
Do I need to manually purchase credits every time? Jan 16, 2025 0 63 No, you can enable Automatic Top-up to avoid running out of credits. Here’s how: 1. Go to Settings > Payment Settings > Overview . 2. Turn on the slider for Automatic Top-up . 3. Set the trigger amoun... Credits Read more
What should I do if I run out of credits? Jan 16, 2025 0 57 If you run out of credits, you can purchase more by following these steps: 1. Go to Settings > Payment Settings > Overview . 2. Choose a credit bundle (available options: 50, 110, 225, or 700 credits)... Credits Read more
What is a credit? Jan 16, 2025 0 63 A credit is the unit used to send out conversations on the platform. Each credit corresponds to one conversation. Credits must be purchased in advance in bundles. You can do this via Settings > Paymen... Credits Read more
How do I change my password? Jan 16, 2025 0 101 Need to reset your password for security reasons? Vesalius.ai makes it simple to regain access to your account. Follow these straightforward steps to get back on track quickly. If you need to reset yo... Acces management Password Read more
My registration link has expired. What should I do? Jan 16, 2025 0 202 If your registration link has expired, follow these steps to have it resent: 1. Registration links are valid for 48 hours . After this time, the link will no longer work. 2. To request a new registrat... Acces management Read more
How do I add a colleague to use the platform? Jan 16, 2025 0 58 What is an organisation in Vesalius.ai? An organisation refers to the name you entered when creating your account. It is displayed below your name in the bottom left corner of the platform. It can rep... Acces management Accountbeheer Read more
How to filter for relevant conversations? Jan 16, 2025 0 60 To filter conversations on the dashboard, follow these steps: Click on the filter button in the top-right corner (it looks like a funnel). You can filter by the following options: Every active physici... Conversaties Filter Read more
The summary is not complete but the conversations is, can i regenerate the summary? Jan 16, 2025 0 61 Yes, you can regenerate a summary for each conversation individually by following these steps: Go to the conversation detail page by clicking on the specific conversation. Once on the conversation det... Summary Read more
My summaries are in the wrong language; how can I change this? Jan 16, 2025 0 75 This means that your profile language is not set correctly. You can fix this by updating the language in your profile. If your profile language is not set correctly, follow these steps to update it: C... Languages Summary Read more
Which languages are supported by the chatbot? Jan 16, 2025 0 192 The chatbot supports more than 50 languages, ensuring patients can communicate comfortably in their preferred language. This guarantees clear and accurate responses, no matter which language is used. ... Conversaties Languages Read more