FAQ's | Vesalius.ai

Frequently Asked Questions

Mar 27, 2025

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The Vesalius Scribe bot listens during your consultation and automatically creates a structured summary of the key medical information — without you having to take notes. You can activate the Scribe b...

What is the difference between an interaction and a conversation?

Mar 27, 2025

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In Vesalius, both interactions and conversations use AI to support healthcare providers, but they serve different purposes at different moments in the care journey: Conversation A conversation is a tw...

How can I edit data in an existing pending conversation?

Feb 21, 2025

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We’ve added the ability to edit data in existing pending conversations, giving you more control over the information before it’s sent out. In this FAQ, we’ll explain how this feature works and how you...

How does the patient initiated conversations work?

Feb 21, 2025

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How does it work? Access via a unique link The patient opens a unique link , which leads directly to a conversational chat environment. This link can be found in the Vesalius.ai settings under ‘unique...

How does scoring in my questionnaire work?

Jan 24, 2025

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You can now add scoring to your questionnaire, see how it works in the video below:...

How do I personalise my email send to patients?

Jan 24, 2025

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In this video we show how you can customise the communication send to the patient:...

Customise

Do I need to manually purchase credits every time?

Jan 16, 2025

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No, you can enable Automatic Top-up to avoid running out of credits. Here’s how: 1. Go to Settings > Payment Settings > Overview . 2. Turn on the slider for Automatic Top-up . 3. Set the trigger amoun...

Credits

What should I do if I run out of credits?

Jan 16, 2025

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If you run out of credits, you can purchase more by following these steps: 1. Go to Settings > Payment Settings > Overview . 2. Choose a credit bundle (available options: 50, 110, 225, or 700 credits)...

Credits

What is a credit?

Jan 16, 2025

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A credit is the unit used to send out conversations on the platform. Each credit corresponds to one conversation. Credits must be purchased in advance in bundles. You can do this via Settings > Paymen...

Credits

How do I change my password?

Jan 16, 2025

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Need to reset your password for security reasons? Vesalius.ai makes it simple to regain access to your account. Follow these straightforward steps to get back on track quickly. If you need to reset yo...

Acces management Password

My registration link has expired. What should I do?

Jan 16, 2025

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If your registration link has expired, follow these steps to have it resent: 1. Registration links are valid for 48 hours . After this time, the link will no longer work. 2. To request a new registrat...

Acces management

How do I add a colleague to use the platform?

Jan 16, 2025

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What is an organisation in Vesalius.ai? An organisation refers to the name you entered when creating your account. It is displayed below your name in the bottom left corner of the platform. It can rep...

Acces management Accountbeheer

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