What is the difference between an interaction and a conversation? Mar 27, 2025 0 833 In Vesalius, both interactions and conversations use AI to support healthcare providers, but they serve different purposes at different moments in the care journey: Conversation A conversation is a tw... Read more
How does the patient initiated conversations work? Feb 21, 2025 0 875 How does it work? Access via a unique link The patient opens a unique link , which leads directly to a conversational chat environment. This link can be found in the Vesalius.ai settings under ‘unique... Patient initiated chatbot Read more
How does scoring in my questionnaire work? Jan 24, 2025 0 867 You can now add scoring to your questionnaire, see how it works in the video below:... Read more
How do I personalise my email send to patients? Jan 24, 2025 0 882 In this video we show how you can customise the communication send to the patient:... Customise Read more
Do I need to manually purchase credits every time? Jan 16, 2025 0 977 No, you can enable Automatic Top-up to avoid running out of credits. Here’s how: 1. Go to Settings > Payment Settings > Overview . 2. Turn on the slider for Automatic Top-up . 3. Set the trigger amoun... Credits Read more
What should I do if I run out of credits? Jan 16, 2025 0 965 If you run out of credits, you can purchase more by following these steps: 1. Go to Settings > Payment Settings > Overview . 2. Choose a credit bundle (available options: 50, 110, 225, or 700 credits)... Credits Read more
What is a credit? Jan 16, 2025 0 959 A credit is the unit used to send out conversations on the platform. Each credit corresponds to one conversation. Credits must be purchased in advance in bundles. You can do this via Settings > Paymen... Credits Read more
How do I change my password? Jan 16, 2025 0 959 Need to reset your password for security reasons? Vesalius.ai makes it simple to regain access to your account. Follow these straightforward steps to get back on track quickly. If you need to reset yo... Acces management Password Read more
My registration link has expired. What should I do? Jan 16, 2025 0 1123 If your registration link has expired, follow these steps to have it resent: 1. Registration links are valid for 48 hours . After this time, the link will no longer work. 2. To request a new registrat... Acces management Read more
How do I add a colleague to use the platform? Jan 16, 2025 0 944 What is an organisation in Vesalius.ai? An organisation refers to the name you entered when creating your account. It is displayed below your name in the bottom left corner of the platform. It can rep... Acces management Accountbeheer Read more
How to filter for relevant conversations? Jan 16, 2025 0 845 To filter conversations on the dashboard, follow these steps: Click on the filter button in the top-right corner (it looks like a funnel). You can filter by the following options: Every active physici... Conversaties Filter Read more
The summary is not complete but the conversations is, can i regenerate the summary? Jan 16, 2025 0 857 Yes, you can regenerate a summary for each conversation individually by following these steps: Go to the conversation detail page by clicking on the specific conversation. Once on the conversation det... Summary Read more