FAQ's | Vesalius.ai

Frequently Asked Questions

How does the Scribe bot work when a patient already completed a Vesalius conversation?

27 mars 2025

0 1351

This mode allows you to activate the Scribe bot directly inside the same patient conversation they completed before the consultation. So all pre-consult information + the real consult summary end up t...

What is the difference between an interaction and a conversation?

27 mars 2025

0 1174

In Vesalius, both interactions and conversations use AI to support healthcare providers, but they serve different purposes at different moments in the care journey: Conversation A conversation is a tw...

How does the patient initiated conversations work?

21 févr. 2025

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How does it work? Access via a unique link The patient opens a unique link , which leads directly to a conversational chat environment. This link can be found in the Vesalius.ai settings under ‘unique...

Patient initiated chatbot

How does scoring in my questionnaire work?

24 janv. 2025

0 1108

You can now add scoring to your questionnaire, see how it works in the video below:...

How do I personalise my email send to patients?

24 janv. 2025

0 1168

In this video we show how you can customise the communication send to the patient:...

Customise

Do I need to manually purchase credits every time?

16 janv. 2025

0 1267

No, you can enable Automatic Top-up to avoid running out of credits. Here’s how: 1. Go to Settings > Payment Settings > Overview . 2. Turn on the slider for Automatic Top-up . 3. Set the trigger amoun...

Credits

What should I do if I run out of credits?

16 janv. 2025

0 1301

If you run out of credits, you can purchase more by following these steps: 1. Go to Settings > Payment Settings > Overview . 2. Choose a credit bundle (available options: 50, 110, 225, or 700 credits)...

Credits

What is a credit?

16 janv. 2025

0 1279

A credit is the unit used to send out conversations on the platform. Each credit corresponds to one conversation. Credits must be purchased in advance in bundles. You can do this via Settings > Paymen...

Credits

How do I change my password?

16 janv. 2025

0 1359

Need to reset your password for security reasons? Vesalius.ai makes it simple to regain access to your account. Follow these straightforward steps to get back on track quickly. If you need to reset yo...

Acces management Password

My registration link has expired. What should I do?

16 janv. 2025

0 1379

If your registration link has expired, follow these steps to have it resent: 1. Registration links are valid for 48 hours . After this time, the link will no longer work. 2. To request a new registrat...

Acces management

How do I add a colleague to use the platform?

16 janv. 2025

0 1278

What is an organisation in Vesalius.ai? An organisation refers to the name you entered when creating your account. It is displayed below your name in the bottom left corner of the platform. It can rep...

Acces management Accountbeheer

How to filter for relevant conversations?

16 janv. 2025

0 1133

To filter conversations on the dashboard, follow these steps: Click on the filter button in the top-right corner (it looks like a funnel). You can filter by the following options: Every active physici...

Conversaties Filter

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