FAQ's | Vesalius.ai

Frequently Asked Questions

Using Vesalius Scribe as a stand-alone module (no pre-conversation needed)

Nov 6, 2025

0 44

This allows you to use the Scribe bot even when you didn’t send a Vesalius conversation before the consultation. Ideal for walk-ins, urgent consults, or quick follow-ups. How do you start? Go to the I...

How can I customise the format of the Scribe bot summary?

Aug 1, 2025

0 409

You can now fully customise how the Vesalius Scribe bot structures its consultation summaries by using output formats. This means you can define exactly which sections appear (e.g., Anamnesis, Clinica...

How can I prevent the patient initiated chatbot from asking for the appointment date?

Aug 1, 2025

0 407

By default, the chatbot will ask the patient for the appointment date when they open a PICO link. If you don’t want this question to be asked, you can turn it off. How to do this: Go to Settings Inter...

How can I create a unique link to send a specific questionnaire?

Aug 1, 2025

0 422

You can create a PICO link that is tied to one or more specific questionnaires. This ensures the chatbot only uses the selected questionnaires when interacting with the patient. Steps to create a uniq...

Patient initiated chatbot

How can I choose which identification details the patient initiated chatbot asks the patients?

Aug 1, 2025

0 412

When a patient starts a conversation through a patient-initiated link, the chatbot begins by asking for identification details (for example, name or date of birth). These details help you locate the p...

Patient initiated chatbot

How can I make a specific patient-initiated conversation anonymous?

Aug 1, 2025

0 406

When generating a PICO link for a patient-initiated conversation, you can choose to make this conversation anonymous. This means that no personal information will be requested from the patient. Where ...

Patient initiated chatbot

How can I create or edit a questionnaire?

Jun 27, 2025

0 600

You can manage all questionnaires via Settings > Types of conversations. This section gives you an overview of all questionnaires currently available on the platform. To save the questionnaire, please...

How can I indicate that the summary has been copied to the EHR?

Jun 27, 2025

0 445

To make this clearer, we’ve added an icon on the dashboard page that shows whether or not the summary has already been copied to the EHR. There are two ways to change the status of this icon: Manually...

How does the Scribe bot work when a patient already completed a Vesalius conversation?

Mar 27, 2025

0 794

This mode allows you to activate the Scribe bot directly inside the same patient conversation they completed before the consultation. So all pre-consult information + the real consult summary end up t...

What is the difference between an interaction and a conversation?

Mar 27, 2025

0 714

In Vesalius, both interactions and conversations use AI to support healthcare providers, but they serve different purposes at different moments in the care journey: Conversation A conversation is a tw...

How can I edit data in an existing pending conversation?

Feb 21, 2025

0 706

We’ve added the ability to edit data in existing pending conversations, giving you more control over the information before it’s sent out. In this FAQ, we’ll explain how this feature works and how you...

How does the patient initiated conversations work?

Feb 21, 2025

0 780

How does it work? Access via a unique link The patient opens a unique link , which leads directly to a conversational chat environment. This link can be found in the Vesalius.ai settings under ‘unique...

Patient initiated chatbot

1
2
3

About us

On this page, you can find all the FAQs for the Vesalius.ai platform. If you can’t find your answer, you can always submit a ticket through the form.

Submit a ticket

Tags

Acces management Accountbeheer Conversaties Credits Customise Filter Languages Password Patient initiated chatbot Summary