Skip to Content

How can I personalise communication with patients?

January 16, 2025 by
How can I personalise communication with patients?
Vesalius Support

Customisations for email:

  • The subject line: Personalize the subject line to make it clear, specific, and relevant to your patients. A well-crafted subject line increases the likelihood of your email being opened.
    • For now, these changes need to be made through us. Please don’t hesitate to contact us we’re happy to assist you.
  • The content of the text: Modify the message to suit the specific needs of your practice or patient communications. 
    • For now, these changes need to be made through us. Please don’t hesitate to contact us we’re happy to assist you.
  • The branding and colours: Adjust the design to reflect your clinic’s branding, including colours and logo, ensuring a professional look.
    • This can be done in the settings (Settings>general>communication)
  • The reply to address:Set a customized reply-to address, allowing patients to directly respond to a relevant contact within your practice, improving communication flow.
    • This can be done in the settings (Settings>general>communication)


💡

Each email is customised according to the type of survey, ensuring relevant and targeted communication for each questionnaire.



Customisations for whatsapp:

  • To use customisations for whatsapp, you need to have a whatsapp business account


You can also customise the chatbot interactions for each different questionnaire to improve patient engagement:

  • The introduction: Personalise the chatbot’s opening message for each questionnaire to align with your practice’s tone.
    • For now, these changes need to be made through us. Please don’t hesitate to contact us we’re happy to assist you.
  • The questionnaire itself: Fully customise the questionnaire to suit the specific medical information you need to collect.
    • For now, these changes need to be made through us. Please don’t hesitate to contact us we’re happy to assist you.
  • The closing message: Tailor the closing message to provide any relevant next steps or follow-up instructions.
    • For now, these changes need to be made through us. Please don’t hesitate to contact us we’re happy to assist you.


💡

The chatbot can be customised according to the type of survey, ensuring relevant and targeted communication for each questionnaire.