Blog Posts | Vesalius.ai

How do I personalise my email send to patients?

24 janv. 2025

0 489

FAQ's

In this video we show how you can customise the communication send to the patient:...

Customise

Do I need to manually purchase credits every time?

16 janv. 2025

0 548

FAQ's

No, you can enable Automatic Top-up to avoid running out of credits. Here’s how: 1. Go to Settings > Payment Settings > Overview . 2. Turn on the slider for Automatic Top-up . 3. Set the trigger amoun...

Credits

What should I do if I run out of credits?

16 janv. 2025

0 547

FAQ's

If you run out of credits, you can purchase more by following these steps: 1. Go to Settings > Payment Settings > Overview . 2. Choose a credit bundle (available options: 50, 110, 225, or 700 credits)...

Credits

What is a credit?

16 janv. 2025

0 552

FAQ's

A credit is the unit used to send out conversations on the platform. Each credit corresponds to one conversation. Credits must be purchased in advance in bundles. You can do this via Settings > Paymen...

Credits

How do I change my password?

16 janv. 2025

0 594

FAQ's

Need to reset your password for security reasons? Vesalius.ai makes it simple to regain access to your account. Follow these straightforward steps to get back on track quickly. If you need to reset yo...

Acces management Password

My registration link has expired. What should I do?

16 janv. 2025

0 736

FAQ's

If your registration link has expired, follow these steps to have it resent: 1. Registration links are valid for 48 hours . After this time, the link will no longer work. 2. To request a new registrat...

Acces management

How do I add a colleague to use the platform?

16 janv. 2025

0 546

FAQ's

What is an organisation in Vesalius.ai? An organisation refers to the name you entered when creating your account. It is displayed below your name in the bottom left corner of the platform. It can rep...

Acces management Accountbeheer

How to filter for relevant conversations?

16 janv. 2025

0 450

FAQ's

To filter conversations on the dashboard, follow these steps: Click on the filter button in the top-right corner (it looks like a funnel). You can filter by the following options: Every active physici...

Conversaties Filter

The summary is not complete but the conversations is, can i regenerate the summary?

16 janv. 2025

0 447

FAQ's

Yes, you can regenerate a summary for each conversation individually by following these steps: Go to the conversation detail page by clicking on the specific conversation. Once on the conversation det...

Summary

My summaries are in the wrong language; how can I change this?

16 janv. 2025

0 470

FAQ's

This means that your profile language is not set correctly. You can fix this by updating the language in your profile. This only works for the language of the healthcare providerthat is linked to the ...

Languages Summary

Which languages are supported by the chatbot?

16 janv. 2025

0 680

FAQ's

The chatbot supports more than 50 languages, ensuring patients can communicate comfortably in their preferred language. This guarantees clear and accurate responses, no matter which language is used. ...

Conversaties Languages

How can I personalise communication with patients?

16 janv. 2025

0 453

FAQ's

Customisations for email: The subject line :Personalize the subject line to make it clear, specific, and relevant to your patients. A well-crafted subject line increases the likelihood of your email b...

Conversaties Customise

À propos de nous

On this page, you can find all the FAQs for the Vesalius.ai platform. If you can’t find your answer, you can always submit a ticket through the form.

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