Blog Posts | Vesalius.ai

How does scoring in my questionnaire work?

Jan 24, 2025

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FAQ's

You can now add scoring to your questionnaire, see how it works in the video below:...

How do I personalise my email send to patients?

Jan 24, 2025

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FAQ's

In this video we show how you can customise the communication send to the patient:...

Customise

Do I need to manually purchase credits every time?

Jan 16, 2025

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FAQ's

No, you can enable Automatic Top-up to avoid running out of credits. Here’s how: 1. Go to Settings > Payment Settings > Overview . 2. Turn on the slider for Automatic Top-up . 3. Set the trigger amoun...

Credits

What should I do if I run out of credits?

Jan 16, 2025

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FAQ's

If you run out of credits, you can purchase more by following these steps: 1. Go to Settings > Payment Settings > Overview . 2. Choose a credit bundle (available options: 50, 110, 225, or 700 credits)...

Credits

What is a credit?

Jan 16, 2025

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FAQ's

A credit is the unit used to send out conversations on the platform. Each credit corresponds to one conversation. Credits must be purchased in advance in bundles. You can do this via Settings > Paymen...

Credits

How do I change my password?

Jan 16, 2025

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FAQ's

Need to reset your password for security reasons? Vesalius.ai makes it simple to regain access to your account. Follow these straightforward steps to get back on track quickly. If you need to reset yo...

Acces management Password

My registration link has expired. What should I do?

Jan 16, 2025

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FAQ's

If your registration link has expired, follow these steps to have it resent: 1. Registration links are valid for 48 hours . After this time, the link will no longer work. 2. To request a new registrat...

Acces management

How do I add a colleague to use the platform?

Jan 16, 2025

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FAQ's

What is an organisation in Vesalius.ai? An organisation refers to the name you entered when creating your account. It is displayed below your name in the bottom left corner of the platform. It can rep...

Acces management Accountbeheer

How to filter for relevant conversations?

Jan 16, 2025

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FAQ's

To filter conversations on the dashboard, follow these steps: Click on the filter button in the top-right corner (it looks like a funnel). You can filter by the following options: Every active physici...

Conversaties Filter

The summary is not complete but the conversations is, can i regenerate the summary?

Jan 16, 2025

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FAQ's

Yes, you can regenerate a summary for each conversation individually by following these steps: Go to the conversation detail page by clicking on the specific conversation. Once on the conversation det...

Summary

My summaries are in the wrong language; how can I change this?

Jan 16, 2025

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FAQ's

This means that your profile language is not set correctly. You can fix this by updating the language in your profile. This only works for the language of the healthcare providerthat is linked to the ...

Languages Summary

Which languages are supported by the chatbot?

Jan 16, 2025

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FAQ's

The chatbot supports more than 50 languages, ensuring patients can communicate comfortably in their preferred language. This guarantees clear and accurate responses, no matter which language is used. ...

Conversaties Languages

About us

On this page, you can find all the FAQs for the Vesalius.ai platform. If you can’t find your answer, you can always submit a ticket through the form.

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