What is the difference between an interaction and a conversation? 27 mars 2025 0 811 In Vesalius, both interactions and conversations use AI to support healthcare providers, but they serve different purposes at different moments in the care journey: Conversation A conversation is a tw... En savoir plus
How does the patient initiated conversations work? 21 févr. 2025 0 861 How does it work? Access via a unique link The patient opens a unique link , which leads directly to a conversational chat environment. This link can be found in the Vesalius.ai settings under ‘unique... Patient initiated chatbot En savoir plus
How does scoring in my questionnaire work? 24 janv. 2025 0 853 You can now add scoring to your questionnaire, see how it works in the video below:... En savoir plus
How do I personalise my email send to patients? 24 janv. 2025 0 870 In this video we show how you can customise the communication send to the patient:... Customise En savoir plus
Do I need to manually purchase credits every time? 16 janv. 2025 0 961 No, you can enable Automatic Top-up to avoid running out of credits. Here’s how: 1. Go to Settings > Payment Settings > Overview . 2. Turn on the slider for Automatic Top-up . 3. Set the trigger amoun... Credits En savoir plus
What should I do if I run out of credits? 16 janv. 2025 0 950 If you run out of credits, you can purchase more by following these steps: 1. Go to Settings > Payment Settings > Overview . 2. Choose a credit bundle (available options: 50, 110, 225, or 700 credits)... Credits En savoir plus
What is a credit? 16 janv. 2025 0 945 A credit is the unit used to send out conversations on the platform. Each credit corresponds to one conversation. Credits must be purchased in advance in bundles. You can do this via Settings > Paymen... Credits En savoir plus
How do I change my password? 16 janv. 2025 0 948 Need to reset your password for security reasons? Vesalius.ai makes it simple to regain access to your account. Follow these straightforward steps to get back on track quickly. If you need to reset yo... Acces management Password En savoir plus
My registration link has expired. What should I do? 16 janv. 2025 0 1113 If your registration link has expired, follow these steps to have it resent: 1. Registration links are valid for 48 hours . After this time, the link will no longer work. 2. To request a new registrat... Acces management En savoir plus
How do I add a colleague to use the platform? 16 janv. 2025 0 924 What is an organisation in Vesalius.ai? An organisation refers to the name you entered when creating your account. It is displayed below your name in the bottom left corner of the platform. It can rep... Acces management Accountbeheer En savoir plus
How to filter for relevant conversations? 16 janv. 2025 0 829 To filter conversations on the dashboard, follow these steps: Click on the filter button in the top-right corner (it looks like a funnel). You can filter by the following options: Every active physici... Conversaties Filter En savoir plus
The summary is not complete but the conversations is, can i regenerate the summary? 16 janv. 2025 0 852 Yes, you can regenerate a summary for each conversation individually by following these steps: Go to the conversation detail page by clicking on the specific conversation. Once on the conversation det... Summary En savoir plus